.customer-operations{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(320px,.85fr);gap:18px;margin:18px 0}.customer-ops-panel{border:1px solid var(--line);border-radius:16px;background:var(--surface);overflow:hidden}.customer-ops-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;padding:19px 20px;border-bottom:1px solid var(--line)}.customer-ops-head h3{margin:4px 0}.customer-ops-head p{margin:0;color:var(--muted);font-size:.82rem}.customer-ops-count{display:grid;place-items:center;min-width:38px;height:38px;padding:0 10px;border-radius:11px;background:rgba(31,126,179,.11);color:#1769aa;font-weight:800}.service-outlook-list,.customer-notification-list{display:grid}.service-outlook-row,.customer-notification-row{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;padding:14px 20px;border-top:1px solid var(--line);text-align:left;background:transparent;color:var(--text);width:100%}.service-outlook-row:first-child,.customer-notification-row:first-child{border-top:0}.service-outlook-row:hover,.customer-notification-row:hover{background:var(--surface2)}.outlook-date{display:grid;place-items:center;width:52px;height:52px;border-radius:12px;background:var(--surface2);text-align:center}.outlook-date strong{font-size:1rem}.outlook-date small{font-size:.62rem;text-transform:uppercase;color:var(--muted)}.service-outlook-row>span strong,.service-outlook-row>span small,.customer-notification-row>span strong,.customer-notification-row>span small{display:block}.service-outlook-row>span small,.customer-notification-row>span small{margin-top:4px;color:var(--muted);font-size:.72rem}.customer-notification-row.unread{background:rgba(31,126,179,.055)}.customer-notification-row.unread:before{content:'';width:8px;height:8px;border-radius:50%;background:#2580bd}.customer-notification-row:not(.unread):before{content:'';width:8px}.customer-notification-row>i{color:var(--muted)}.customer-notification-actions{display:flex;justify-content:flex-end;padding:10px 16px;border-top:1px solid var(--line)}.customer-ops-empty{padding:28px 20px;text-align:center;color:var(--muted)}.customer-ops-empty i{display:block;margin-bottom:9px;font-size:1.4rem}.request-status.approved{background:#e7f4ff;color:#1769aa}@media(max-width:980px){.customer-operations{grid-template-columns:1fr}}@media(max-width:620px){.customer-ops-head{padding:16px}.service-outlook-row,.customer-notification-row{padding:13px 16px}.service-outlook-row{grid-template-columns:auto 1fr}.service-outlook-row>.service-status-badge{grid-column:2;justify-self:start}}
.customer-service-nav{position:relative}.customer-service-hero{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(280px,.65fr);gap:24px;align-items:center;padding:28px;border-radius:18px;background:linear-gradient(135deg,#102f4d,#17628b);color:#fff}.customer-service-hero h2{margin:7px 0 10px;font-size:clamp(1.55rem,3vw,2.35rem)}.customer-service-hero p{max-width:680px;margin:0;color:#d4e7f2;line-height:1.55}.customer-service-hero .eyebrow{color:#86d9ef}.customer-service-hero-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:20px}.customer-service-hero .secondary-btn{border-color:rgba(255,255,255,.35);background:rgba(255,255,255,.1);color:#fff}.customer-next-step{padding:20px;border:1px solid rgba(255,255,255,.18);border-radius:15px;background:rgba(255,255,255,.09)}.customer-next-step span,.customer-next-step strong,.customer-next-step small{display:block}.customer-next-step span{color:#a8d6e7;font-size:.68rem;font-weight:800;text-transform:uppercase;letter-spacing:.08em}.customer-next-step strong{margin:8px 0;font-size:1.05rem;line-height:1.4}.customer-next-step small{color:#d4e7f2}.customer-service-center-shell>.customer-request-panel{margin-top:18px}@media(max-width:800px){.customer-service-hero{grid-template-columns:1fr;padding:22px}}@media(max-width:520px){.customer-service-hero-actions{display:grid}.customer-service-hero-actions button{justify-content:center}}