:root{--bg:#f4f7fb;--surface:#fff;--surface2:#eef3f8;--text:#172033;--muted:#6b778c;--line:#dfe6ee;--brand:#1769aa;--brand2:#0e4c7f;--success:#16845b;--warning:#c98312;--danger:#c43d4d;--shadow:0 12px 32px rgba(24,45,72,.08)}*{box-sizing:border-box}body{margin:0;font-family:Inter,sans-serif;background:var(--bg);color:var(--text)}button,input,select{font:inherit}button{cursor:pointer}#app{min-height:100vh;display:grid;grid-template-columns:270px 1fr}.sidebar{position:sticky;top:0;height:100vh;background:#12243b;color:#fff;padding:24px 18px;display:flex;flex-direction:column}.logo{display:grid;gap:10px;padding:0 8px 24px}.logo img{width:100%;max-width:222px;height:auto}.product-label{font-size:13px;font-weight:800;color:#fff;letter-spacing:.04em}.product-label span{display:block;margin-top:3px;font-size:10px;font-weight:500;color:#9db1c8;letter-spacing:.02em}.sidebar nav{display:grid;gap:6px}.nav-button{border:0;background:transparent;color:#b9c8d8;text-align:left;padding:12px 14px;border-radius:9px;display:flex;gap:12px;align-items:center}.nav-button:hover,.nav-button.active{background:#1b3858;color:white}.nav-button i{width:18px}.sidebar-footer{margin-top:auto;display:grid;gap:10px;padding:18px 8px 0;border-top:1px solid #29435f;color:#93a9bf}.role-pill{width:max-content;background:#234d70;color:#dcecff;padding:6px 9px;border-radius:999px;font-size:12px}.content{min-width:0;padding:0 34px 40px}.topbar{min-height:104px;display:flex;align-items:center;justify-content:space-between;gap:20px}.topbar h1{margin:0 0 5px;font-size:27px}.topbar p,.section-actions p,.panel-head p{margin:0;color:var(--muted)}.toolbar,.section-actions{display:flex;align-items:center;justify-content:space-between;gap:14px}.primary-btn,.secondary-btn,.danger-btn,.icon-btn,.text-btn{border:0;border-radius:9px;padding:10px 14px}.primary-btn{background:var(--brand);color:#fff}.secondary-btn{background:var(--surface2);color:var(--text)}.danger-btn{background:#feecee;color:var(--danger);margin-top:18px}.icon-btn{background:var(--surface);border:1px solid var(--line);color:var(--text);display:inline-grid;place-items:center}.text-btn,.link-btn{background:none;color:var(--brand);border:0;padding:0}.link-btn{text-align:left;font-weight:700}.page{display:none}.page.active{display:block}.hero-panel{background:linear-gradient(120deg,#102d49,#1e6c9e);color:#fff;padding:30px;border-radius:18px;display:flex;justify-content:space-between;align-items:center;gap:20px;box-shadow:var(--shadow)}.hero-panel h2{font-size:29px;max-width:680px;margin:8px 0}.hero-panel p{margin:0;color:#c7d9e8}.eyebrow{font-size:11px;letter-spacing:.13em;font-weight:700;color:#4b89b5}.hero-panel .eyebrow{color:#8fc7e9}.kpi-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:15px;margin:18px 0}.kpi-card{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:18px;display:flex;gap:13px;align-items:center}.kpi-icon{width:42px;height:42px;border-radius:11px;background:#e8f2fa;color:var(--brand);display:grid;place-items:center}.kpi-card strong{display:block;font-size:24px}.kpi-card span,.kpi-card small{display:block}.kpi-card span{font-weight:600;font-size:13px}.kpi-card small{color:var(--muted);margin-top:3px;font-size:11px}.dashboard-grid,.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.panel{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:20px;box-shadow:var(--shadow)}.panel-head{display:flex;justify-content:space-between;gap:15px;margin-bottom:14px}.panel h3,.section-actions h2{margin:0 0 5px}.list-stack{display:grid}.list-row{width:100%;border:0;border-top:1px solid var(--line);background:transparent;padding:13px 4px;display:flex;align-items:center;justify-content:space-between;gap:18px;text-align:left;color:var(--text)}.list-row:first-child{border-top:0}.list-row strong,.list-row span,.list-row small{display:block}.list-row span,.list-row small{color:var(--muted);margin-top:3px}.list-row>div:last-child{text-align:right}.status-badge,.mini-tag{display:inline-block!important;width:max-content;padding:5px 8px;border-radius:999px;font-size:11px;font-weight:700}.status-badge.running{background:#e5f7ef;color:var(--success)}.status-badge.due,.status-badge.scheduled{background:#fff4dd;color:var(--warning)}.status-badge.overdue,.status-badge.down{background:#feecee;color:var(--danger)}.section-actions{margin-bottom:18px}.table-panel{padding:0;overflow:auto}table{width:100%;border-collapse:collapse;min-width:760px}th,td{padding:14px 16px;text-align:left;border-bottom:1px solid var(--line);vertical-align:middle}th{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.07em}td small,td strong{display:block}td small{color:var(--muted);margin-top:4px}.filter-bar{margin-bottom:12px}.filter-bar input{width:100%;max-width:430px}.entity-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.entity-card{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:20px;display:flex;gap:15px;align-items:flex-start}.entity-icon{width:45px;height:45px;background:#eaf3fa;color:var(--brand);border-radius:12px;display:grid;place-items:center}.entity-body{flex:1}.entity-body h3{margin:5px 0}.entity-body p{margin:0;color:var(--muted)}.entity-meta{text-align:center}.entity-meta strong{font-size:24px;display:block}.entity-meta span{font-size:11px;color:var(--muted)}.chip-list{display:flex;flex-wrap:wrap;gap:6px;margin-top:12px}.chip{background:var(--surface2);padding:5px 8px;border-radius:999px;font-size:11px}.notice{display:flex;gap:12px;background:#eaf4fb;border:1px solid #cfe3f1;padding:14px 16px;border-radius:12px;margin-bottom:14px}.notice i{color:var(--brand)}.notice strong,.notice span{display:block}.notice span{color:var(--muted);font-size:12px;margin-top:3px}.pdf-icon{color:#d13d4e;margin-right:9px}.timeline{display:grid;gap:12px}.timeline-item{background:var(--surface);border:1px solid var(--line);border-left:4px solid var(--brand);border-radius:12px;padding:17px;display:grid;grid-template-columns:180px 1fr auto;align-items:center;gap:18px}.timeline-item.urgent{border-left-color:var(--danger)}.timeline-date strong,.timeline-date span{display:block}.timeline-date span,.timeline-item p{color:var(--muted);margin:4px 0 0}.timeline-item h3{margin:0}.portal-shell{border-radius:18px;overflow:hidden;background:#eef3f7;border:1px solid var(--line)}.portal-admin-bar{padding:13px 18px;background:#172d45;color:#fff;display:flex;justify-content:space-between;align-items:center}.portal-admin-bar strong,.portal-admin-bar span{display:block}.portal-admin-bar span{font-size:12px;color:#b9c8d8}.portal-header{padding:30px;background:#fff;display:flex;justify-content:space-between;align-items:center}.portal-header h2{font-size:30px;margin:6px 0}.portal-header p{color:var(--muted)}.portal-lock{background:#edf6f1;color:var(--success);padding:9px 12px;border-radius:999px;font-size:12px}.portal-kpis,.portal-shell .dashboard-grid{padding-left:20px;padding-right:20px}.portal-shell .dashboard-grid{padding-bottom:20px}.modal-head{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:18px}.modal-head h3{margin:0}.hidden{display:none!important}#modalOverlay{position:fixed;inset:0;background:rgba(10,20,33,.55);display:grid;place-items:center;padding:20px;z-index:20}#modalWindow{background:var(--surface);color:var(--text);width:min(760px,96vw);max-height:90vh;overflow:auto;border-radius:16px;padding:24px;box-shadow:0 24px 70px rgba(0,0,0,.25)}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.form-grid label,.settings-grid label{display:grid;gap:6px;font-size:12px;font-weight:600}.full{grid-column:1/-1}input,select{width:100%;border:1px solid var(--line);background:var(--surface);color:var(--text);border-radius:9px;padding:11px}.checkbox-label{display:flex!important;align-items:center;grid-template-columns:auto 1fr!important}.checkbox-label input{width:auto}.form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:8px}.profile-summary{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin-bottom:22px}.profile-summary>div{background:var(--surface2);padding:12px;border-radius:10px}.profile-summary span,.profile-summary strong{display:block}.profile-summary span{font-size:11px;color:var(--muted);margin-bottom:5px}.quick-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.quick-grid button{border:1px solid var(--line);background:var(--surface);color:var(--text);padding:20px;border-radius:12px;text-align:left}.quick-grid i,.quick-grid strong,.quick-grid span{display:block}.quick-grid i{color:var(--brand);font-size:22px;margin-bottom:10px}.quick-grid span{color:var(--muted);font-size:12px;margin-top:5px}.permission-row{display:flex;justify-content:space-between;border-bottom:1px solid var(--line);padding:12px 0}.permission-row span{color:var(--muted)}.empty-state{text-align:center;padding:35px;color:var(--muted)}.empty-state i{font-size:30px;color:var(--brand)}#toastContainer{position:fixed;right:20px;bottom:20px;z-index:40;display:grid;gap:8px}.toast{background:#172d45;color:#fff;padding:12px 16px;border-radius:10px;box-shadow:var(--shadow)}.toast.success{background:var(--success)}body.dark{--bg:#0f1824;--surface:#172332;--surface2:#202e3d;--text:#edf3f8;--muted:#9bacc0;--line:#2b3b4d;--shadow:none}.dark .portal-header{background:var(--surface)}.dark .portal-shell{background:#111c28}.dark .notice{background:#162c3d;border-color:#27465b}@media(max-width:1100px){.kpi-grid{grid-template-columns:repeat(2,1fr)}.dashboard-grid{grid-template-columns:1fr}}@media(max-width:780px){#app{grid-template-columns:1fr}.sidebar{position:relative;height:auto}.sidebar nav{grid-template-columns:1fr 1fr}.content{padding:0 16px 30px}.topbar{align-items:flex-start;padding:20px 0}.entity-grid,.settings-grid{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.full{grid-column:auto}.profile-summary{grid-template-columns:1fr 1fr}.timeline-item{grid-template-columns:1fr}.portal-admin-bar,.portal-header{align-items:flex-start;gap:14px;flex-direction:column}}@media(max-width:500px){.sidebar nav,.kpi-grid,.quick-grid{grid-template-columns:1fr}.toolbar .primary-btn{display:none}}
/* Alpha 0.2 — time-saving workflow additions */
.global-search-wrap{position:relative;width:min(390px,34vw)}.global-search-wrap>i{position:absolute;left:13px;top:50%;transform:translateY(-50%);color:var(--muted);z-index:2}.global-search-wrap input{padding-left:38px;background:var(--surface)}.search-results{position:absolute;top:calc(100% + 8px);right:0;width:min(520px,88vw);max-height:480px;overflow:auto;background:var(--surface);border:1px solid var(--line);border-radius:13px;box-shadow:0 18px 55px rgba(17,34,52,.22);padding:7px;z-index:30}.search-results>button{width:100%;display:flex;align-items:center;gap:12px;padding:12px;border:0;border-radius:9px;background:transparent;color:var(--text);text-align:left}.search-results>button:hover{background:var(--surface2)}.search-results>button>i{width:22px;color:var(--brand)}.search-results strong,.search-results small{display:block}.search-results small{color:var(--muted);margin-top:3px}.search-results .empty-state{padding:22px}.modal-subtitle{margin:5px 0 0;color:var(--muted)}textarea{width:100%;resize:vertical;border:1px solid var(--line);background:var(--surface);color:var(--text);border-radius:9px;padding:11px;font:inherit}.workspace-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:16px 0}.workspace-section{background:var(--surface2);border:1px solid var(--line);border-radius:13px;padding:16px}.workspace-section h4{margin:0 0 12px}.workspace-section.full-width{margin-top:14px}.workspace-row{width:100%;display:flex;justify-content:space-between;align-items:center;gap:15px;padding:12px 0;border:0;border-top:1px solid var(--line);background:transparent;color:var(--text);text-align:left}.workspace-row:first-of-type{border-top:0}.workspace-row strong,.workspace-row span,.workspace-row small{display:block}.workspace-row span,.workspace-row small{color:var(--muted);margin-top:3px}.workspace-row.clickable{cursor:pointer}.workspace-row.clickable:hover strong{color:var(--brand)}.quick-note-card{border:1px solid #cfe3f1;background:#eef7fc;border-radius:13px;padding:16px}.quick-note-card>div{display:flex;gap:9px;align-items:center;color:var(--brand)}.quick-note-card p{white-space:pre-line;margin:10px 0 0;color:#405466}.modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:18px}.passport-status{display:grid;grid-template-columns:1.1fr 1fr 1fr;gap:10px;margin-bottom:15px}.passport-status>div{background:var(--surface2);border-radius:11px;padding:13px}.passport-status span,.passport-status strong{display:block}.passport-status>div>span{color:var(--muted);font-size:11px;margin-bottom:5px}.passport-status>div:first-child>span{margin-top:7px}.latest-report-card{display:grid;grid-template-columns:auto 1fr auto;gap:15px;align-items:center;border:1px solid #d9e7f0;background:linear-gradient(120deg,#f7fbfe,#edf6fb);border-radius:14px;padding:17px}.latest-report-card h4,.latest-report-card p{margin:4px 0}.latest-report-card p{color:var(--muted)}.latest-report-icon{width:48px;height:48px;border-radius:12px;display:grid;place-items:center;background:#feecee;color:#cf3448;font-size:21px}.story-line{display:flex;justify-content:space-between;gap:15px;padding:10px 0;border-top:1px solid var(--line)}.story-line:first-of-type{border-top:0}.story-line span{color:var(--muted)}.recommendation-card{display:flex;gap:11px;align-items:flex-start;background:#fff7e5;border:1px solid #f0ddb2;border-radius:11px;padding:13px;color:#6d5420}.recommendation-card p{margin:0}.document-link{display:flex;gap:5px;align-items:center;border:0;background:transparent;color:var(--text);padding:0;text-align:left}.document-link span,.document-link strong,.document-link small{display:block}.document-preview{display:flex;gap:15px;align-items:center;background:var(--surface2);border:1px solid var(--line);border-radius:13px;padding:18px;margin-bottom:15px}.document-preview>i{font-size:38px;color:#cf3448}.document-preview strong,.document-preview span{display:block}.document-preview span{color:var(--muted);margin-top:4px}.document-summary{grid-template-columns:repeat(4,minmax(0,1fr))}.button-link{text-decoration:none;display:inline-flex;align-items:center;gap:8px}.primary-btn:disabled{opacity:.55;cursor:not-allowed}.dark .quick-note-card{background:#162c3d;border-color:#27465b}.dark .quick-note-card p{color:var(--muted)}.dark .latest-report-card{background:#172b3a;border-color:#29475c}.dark .recommendation-card{background:#3a301b;border-color:#66542a;color:#f5d78d}@media(max-width:980px){.global-search-wrap{width:280px}.workspace-grid{grid-template-columns:1fr}.passport-status{grid-template-columns:1fr 1fr}.latest-report-card{grid-template-columns:auto 1fr}.latest-report-card .primary-btn{grid-column:1/-1}}@media(max-width:780px){.topbar{flex-direction:column}.toolbar{width:100%}.global-search-wrap{width:100%;max-width:none}.document-summary,.passport-status{grid-template-columns:1fr 1fr}}@media(max-width:500px){.document-summary,.passport-status{grid-template-columns:1fr}.latest-report-card{grid-template-columns:1fr}.latest-report-icon{display:none}.modal-actions{flex-direction:column}.modal-actions>*{width:100%;justify-content:center}}
/* Alpha 0.3 — Service Experience */
.service-summary-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:18px}.service-summary-card{display:flex;align-items:center;gap:14px;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:18px}.service-summary-card>i{width:44px;height:44px;display:grid;place-items:center;border-radius:12px;background:var(--surface2);color:var(--brand);font-size:18px}.service-summary-card strong,.service-summary-card span,.service-summary-card small{display:block}.service-summary-card strong{font-size:24px}.service-summary-card span{font-weight:600}.service-summary-card small{color:var(--muted);margin-top:4px}.story-cards{display:grid;gap:10px}.service-story-card{width:100%;display:grid;grid-template-columns:auto 1fr;gap:14px;text-align:left;border:1px solid var(--line);background:var(--surface);color:var(--text);border-radius:13px;padding:16px}.service-story-card:hover{border-color:var(--brand);transform:translateY(-1px)}.story-check{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:#e9f7ef;color:var(--success)}.service-story-card h4,.service-story-card p{margin:3px 0}.service-story-card p{color:var(--muted)}.story-meta{display:flex;flex-wrap:wrap;gap:12px;margin-top:10px}.story-meta span{font-size:11px;color:var(--muted)}.story-meta i{margin-right:5px;color:var(--brand)}.service-complete-banner{display:flex;gap:13px;align-items:center;background:#eaf7ef;border:1px solid #c9ead7;border-radius:13px;padding:16px;margin-bottom:15px;color:#23613d}.service-complete-banner>i{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:#fff}.service-complete-banner strong,.service-complete-banner span{display:block}.service-complete-banner span{margin-top:3px;font-size:12px}.story-facts{display:flex;flex-wrap:wrap;gap:10px;margin-top:14px}.story-facts span{background:var(--surface2);border:1px solid var(--line);border-radius:999px;padding:8px 11px;font-size:12px}.story-facts i{margin-right:6px;color:var(--brand)}.preserve-lines{white-space:pre-line;line-height:1.55}.dark .story-check{background:#173c2a}.dark .service-complete-banner{background:#173c2a;border-color:#28593e;color:#a9e1bd}@media(max-width:780px){.service-summary-grid{grid-template-columns:1fr}.story-meta{display:grid;gap:6px}}

/* Alpha 0.4 configurable service catalog */
.inline-field{display:flex;gap:.55rem;align-items:center}.inline-field select{flex:1}.service-type-field small{display:block;margin-top:.4rem;color:var(--muted)}.settings-service-catalog{margin-top:1rem}.service-type-list{display:grid;gap:.65rem}.service-type-row{display:flex;justify-content:space-between;align-items:center;gap:1rem;padding:.9rem 1rem;border:1px solid var(--border);border-radius:12px;background:var(--card-soft)}.service-type-row div:first-child{display:grid;gap:.2rem}.service-type-row span{color:var(--muted);font-size:.86rem}.row-actions{display:flex;gap:.35rem}.danger-icon{color:var(--danger)}

/* Alpha 0.6 Service Contract Engine */
.contract-callout,.contract-passport-card{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:18px;border:1px solid var(--border);border-radius:16px;background:var(--surface-soft)}
.contract-callout strong,.contract-passport-card h4{display:block;font-size:1.05rem;margin:3px 0}.contract-callout p,.contract-passport-card p{margin:0;color:var(--muted)}
.plan-step-editor{display:grid;grid-template-columns:42px 1.4fr .7fr .7fr 1fr .55fr 42px;gap:10px;align-items:end;padding:12px 0;border-bottom:1px solid var(--border)}
.plan-step-number{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:var(--primary);color:#fff;font-weight:700;margin-bottom:4px}
@media(max-width:900px){.plan-step-editor{grid-template-columns:42px 1fr 1fr}.plan-step-editor .danger-icon{align-self:end}.contract-callout,.contract-passport-card{align-items:flex-start;flex-direction:column}}
/* Alpha 0.7 — Reliability Center and Service Impact */
.impact-fieldset{border:1px solid var(--line);border-radius:14px;padding:16px;margin:0}.impact-fieldset legend{font-weight:700;padding:0 7px}.impact-fieldset legend small{display:block;font-weight:400;color:var(--muted);margin-top:3px}.impact-option-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin:10px 0 14px}.impact-option input{position:absolute;opacity:0}.impact-option span{display:flex;align-items:center;gap:9px;border:1px solid var(--line);border-radius:10px;padding:11px;background:var(--surface);cursor:pointer}.impact-option span i{width:21px;height:21px;border-radius:50%;display:grid;place-items:center;background:var(--surface2);color:transparent;font-size:11px}.impact-option input:checked+span{border-color:var(--brand);background:#eef7fc}.impact-option input:checked+span i{background:var(--brand);color:#fff}.impact-custom{display:block}.impact-custom input{margin-top:6px}.impact-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.impact-list>div{display:flex;align-items:flex-start;gap:9px;padding:10px 12px;border-radius:10px;background:var(--surface);border:1px solid var(--line)}.impact-list i{color:var(--success);margin-top:2px}.reliability-update{margin:15px 0}.reliability-pill,.reliability-score{display:inline-flex;align-items:center;border-radius:999px;background:#eaf7ef;color:#23613d;padding:7px 10px;font-size:12px;font-weight:700}.reliability-hero{background:linear-gradient(120deg,#0d3550,#176a91);color:#fff;border-radius:16px;padding:24px}.reliability-hero p{color:#d6eaf5}.reliability-hero .eyebrow{color:#91d3f4}.dark .impact-option input:checked+span{background:#17364a}.dark .reliability-pill,.dark .reliability-score{background:#173c2a;color:#a9e1bd}@media(max-width:780px){.impact-option-grid,.impact-list{grid-template-columns:1fr}}

/* Alpha 0.8 — Mission Control, Visit Workspace, Field Knowledge */
.mission-hero{display:flex;justify-content:space-between;align-items:center;gap:22px;padding:28px;border-radius:18px;background:linear-gradient(120deg,#102d49,#176a91);color:#fff;box-shadow:var(--shadow)}.mission-hero h2{font-size:30px;margin:7px 0}.mission-hero p{margin:0;color:#d6eaf5}.mission-hero .eyebrow{color:#91d3f4}.mission-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:18px 0}.mission-kpis article{display:flex;align-items:center;gap:13px;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:17px}.mission-kpis i{width:42px;height:42px;display:grid;place-items:center;border-radius:11px;background:var(--surface2);color:var(--brand)}.mission-kpis strong,.mission-kpis span{display:block}.mission-kpis strong{font-size:24px}.mission-kpis span{font-size:12px;color:var(--muted)}
.visit-grid{display:grid;gap:13px}.visit-card{width:100%;display:grid;grid-template-columns:120px 1fr auto;align-items:center;gap:18px;text-align:left;background:var(--surface);color:var(--text);border:1px solid var(--line);border-radius:15px;padding:18px}.visit-card:hover{border-color:var(--brand);transform:translateY(-1px)}.visit-time strong,.visit-time span{display:block}.visit-time strong{font-size:21px}.visit-time span,.visit-card p,.visit-card small{color:var(--muted)}.visit-card h3,.visit-card p{margin:3px 0}.visit-brief-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px}.knowledge-mini{display:flex;gap:10px;padding:10px 0;border-bottom:1px solid var(--line)}.knowledge-mini:last-child{border-bottom:0}.knowledge-mini i{color:var(--warning);margin-top:3px}.knowledge-mini strong,.knowledge-mini span{display:block}.knowledge-mini span{font-size:12px;color:var(--muted);margin-top:3px}
.knowledge-principle{display:flex;gap:14px;align-items:center;padding:16px 18px;border:1px solid #cfe3f1;background:#eaf4fb;border-radius:13px;margin-bottom:14px}.knowledge-principle>i{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:#fff;color:var(--brand)}.knowledge-principle strong,.knowledge-principle span{display:block}.knowledge-principle span{color:var(--muted);font-size:12px;margin-top:4px}.knowledge-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.knowledge-card{display:grid;grid-template-columns:auto 1fr auto;gap:14px;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:18px}.knowledge-icon{width:42px;height:42px;border-radius:11px;display:grid;place-items:center;background:var(--surface2);color:var(--brand)}.knowledge-card h3{margin:5px 0}.knowledge-card p{margin:0 0 10px;color:var(--muted);line-height:1.5}.knowledge-card small{color:var(--muted)}
@media(max-width:900px){.mission-kpis{grid-template-columns:1fr 1fr}.visit-brief-grid,.knowledge-grid{grid-template-columns:1fr}.visit-card{grid-template-columns:90px 1fr auto}}@media(max-width:620px){.mission-hero{align-items:flex-start;flex-direction:column}.mission-kpis{grid-template-columns:1fr}.visit-card{grid-template-columns:1fr}.visit-time{display:flex;justify-content:space-between}.knowledge-card{grid-template-columns:auto 1fr}.knowledge-card>.icon-btn{grid-column:1/-1;justify-self:end}}

/* Alpha 0.9 — Customer Confidence & Reliability Experience */
.confidence-center{display:grid;gap:18px}.confidence-hero{display:flex;justify-content:space-between;align-items:center;gap:24px;padding:30px;border-radius:20px;background:linear-gradient(125deg,#0c304a,#176f98);color:#fff;box-shadow:var(--shadow)}.confidence-hero h2{font-size:32px;margin:6px 0}.confidence-hero p{max-width:720px;color:#d9edf7;line-height:1.55;margin:0}.confidence-hero .eyebrow{color:#9ad9f5}.confidence-score{min-width:150px;text-align:center;padding:18px;border:1px solid rgba(255,255,255,.22);background:rgba(255,255,255,.09);border-radius:16px}.confidence-score strong,.confidence-score span{display:block}.confidence-score strong{font-size:38px}.confidence-score span{margin-top:4px;font-size:12px}.confidence-status-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.confidence-status-grid article{display:flex;align-items:center;gap:13px;padding:18px;background:var(--surface);border:1px solid var(--line);border-radius:15px}.confidence-status-grid i{width:43px;height:43px;border-radius:12px;display:grid;place-items:center;background:var(--surface2);color:var(--brand)}.confidence-status-grid strong,.confidence-status-grid span{display:block}.confidence-status-grid strong{font-size:21px}.confidence-status-grid span{font-size:12px;color:var(--muted);margin-top:3px}.confidence-primary-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.confidence-card{display:flex;flex-direction:column}.confidence-card>.primary-btn,.confidence-card>.secondary-btn{margin-top:auto;align-self:flex-start}.service-impact-preview{margin:10px 0 18px}.planned-work{display:grid;gap:10px;padding:0;margin:8px 0 22px;list-style:none}.planned-work li{display:flex;gap:9px}.planned-work li:before{content:'✓';color:var(--success);font-weight:800}.recommendation-center,.document-cards{display:grid;gap:9px}.recommendation-center>button,.document-cards>button{width:100%;display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:12px;text-align:left;border:1px solid var(--line);background:var(--surface);color:var(--text);border-radius:12px;padding:13px}.recommendation-center>button:hover,.document-cards>button:hover{border-color:var(--brand)}.recommendation-center p{margin:4px 0 0;color:var(--muted);font-size:12px}.recommendation-priority{display:inline-flex;width:max-content;padding:5px 8px;border-radius:999px;font-size:10px;font-weight:800;text-transform:uppercase}.recommendation-priority.high{background:#feecee;color:var(--danger)}.recommendation-priority.medium{background:#fff3db;color:#9a6400}.recommendation-priority.planned{background:#e8f2fa;color:var(--brand2)}.document-cards>button>i:first-child{color:var(--danger);font-size:20px}.document-cards strong,.document-cards span{display:block}.document-cards span{font-size:11px;color:var(--muted);margin-top:3px}.documentation-rate{font-size:11px;font-weight:700;padding:6px 9px;border-radius:999px;background:var(--surface2);color:var(--brand2)}.milestone-panel{display:flex;justify-content:space-between;align-items:center;gap:24px;background:linear-gradient(120deg,var(--surface),var(--surface2))}.milestone-panel h3{margin:5px 0}.milestone-panel p{margin:0;color:var(--muted)}.milestone-stats{display:flex;gap:12px;flex-wrap:wrap}.milestone-stats span{display:grid;place-items:center;min-width:110px;padding:13px;background:var(--surface);border:1px solid var(--line);border-radius:12px;font-size:11px;color:var(--muted)}.milestone-stats strong{font-size:23px;color:var(--text)}.portal-feedback{display:flex;justify-content:space-between;align-items:center;gap:20px}.portal-feedback h3,.portal-feedback p{margin:4px 0}.portal-feedback p{color:var(--muted)}.portal-feedback>div:last-child{display:flex;gap:8px;flex-wrap:wrap}.feedback-thanks{display:flex;align-items:center;gap:12px;width:100%}.feedback-thanks i{font-size:28px;color:var(--success)}.feedback-thanks strong,.feedback-thanks span{display:block}.journey-track{position:relative;display:grid;gap:0;padding:8px 0}.journey-node{position:relative;display:grid;grid-template-columns:46px 1fr;gap:12px;align-items:center;padding:12px;border-radius:11px}.journey-node[onclick]{cursor:pointer}.journey-node[onclick]:hover{background:var(--surface2)}.journey-node:not(:last-child):after{content:'';position:absolute;left:34px;top:47px;width:2px;height:22px;background:var(--line)}.journey-icon{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:var(--surface2);color:var(--brand);z-index:1}.journey-node.current .journey-icon{background:var(--success);color:#fff}.journey-node strong,.journey-node small{display:block}.journey-node small{color:var(--muted);margin-top:3px}.recommendation-detail{display:grid;gap:8px}.recommendation-detail h4{margin:10px 0 0}.recommendation-detail p{margin:0;color:var(--muted);line-height:1.55}.quality-review{border:1px solid var(--line);border-radius:14px;padding:16px}.quality-review legend{font-weight:700;padding:0 7px}.quality-review legend small{display:block;font-weight:400;color:var(--muted);margin-top:3px}.quality-check-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin-top:10px}.quality-check-grid label{display:flex}.quality-check-grid input{margin-right:8px}.quality-check-grid span{display:flex;align-items:center;gap:8px;padding:10px;border:1px solid var(--line);border-radius:10px;width:100%}.quality-auto span{background:var(--surface2);color:var(--muted)}.delivery-readiness{display:flex;justify-content:space-between;align-items:center;gap:15px;padding:14px 16px;border-radius:12px;margin-bottom:15px}.delivery-readiness.ready{background:#eaf7ef;border:1px solid #c9ead7;color:#23613d}.delivery-readiness.review{background:#fff7e6;border:1px solid #efd7a3;color:#7b5610}.delivery-readiness strong,.delivery-readiness p{display:block;margin:3px 0}.delivery-readiness p{font-size:11px}.delivery-checks{display:flex;gap:7px;flex-wrap:wrap}.delivery-checks span{padding:6px 8px;border-radius:999px;background:rgba(255,255,255,.55);font-size:10px;opacity:.55}.delivery-checks span.done{opacity:1;font-weight:700}.delivery-checks i{margin-right:4px}
@media(max-width:980px){.confidence-status-grid{grid-template-columns:1fr 1fr}.confidence-primary-grid{grid-template-columns:1fr}.milestone-panel,.portal-feedback{align-items:flex-start;flex-direction:column}.quality-check-grid{grid-template-columns:1fr}}
@media(max-width:620px){.confidence-hero{align-items:flex-start;flex-direction:column}.confidence-score{width:100%}.confidence-status-grid{grid-template-columns:1fr}.delivery-readiness{align-items:flex-start;flex-direction:column}}

/* v1.1.0 — Pilot Control Center */
.sidebar nav{overflow-y:auto;scrollbar-width:thin}
.nav-divider{height:1px;background:#29435f;margin:7px 12px}.pilot-shell{display:grid;gap:20px}.pilot-hero{display:flex;justify-content:space-between;align-items:center;gap:28px;padding:30px 34px;border-radius:20px;background:linear-gradient(125deg,#0c2d48,#176993);color:#fff;box-shadow:var(--shadow);overflow:hidden}.pilot-hero h2{font-size:32px;margin:7px 0}.pilot-hero p{max-width:660px;color:#d5e9f4;line-height:1.55;margin:0}.pilot-hero .eyebrow{color:#91d3f4}.validation-time{display:block;color:#bdd7e5;font-size:12px;margin-top:18px}.validation-time i{margin-right:7px}.readiness-wrap{display:flex;align-items:center;gap:18px;min-width:310px}.readiness-gauge{width:142px;height:142px;flex:none;border-radius:50%;padding:11px;background:conic-gradient(#40c4a0 calc(var(--score)*1%),rgba(255,255,255,.14) 0);box-shadow:0 0 0 1px rgba(255,255,255,.12)}.readiness-gauge>div{width:100%;height:100%;border-radius:50%;display:grid;place-content:center;text-align:center;background:#123c5b}.readiness-gauge strong,.readiness-gauge span,.readiness-wrap p strong,.readiness-wrap p span{display:block}.readiness-gauge strong{font-size:35px}.readiness-gauge span,.readiness-wrap p span{font-size:11px;color:#b9d6e5;margin-top:4px}.readiness-wrap p{margin:0}.pilot-section-head{display:flex;align-items:end;justify-content:space-between;margin-bottom:12px}.pilot-section-head h3{margin:5px 0 0}.health-summary{font-size:12px;color:var(--success);font-weight:700}.health-summary i{margin-right:5px}.health-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.health-card{position:relative;display:flex;align-items:center;gap:12px;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:16px;min-width:0}.health-card.healthy{border-bottom:3px solid var(--success)}.health-card.warning{border-bottom:3px solid var(--warning)}.health-card.critical{border-bottom:3px solid var(--danger)}.health-icon{width:39px;height:39px;flex:none;border-radius:10px;display:grid;place-items:center;background:var(--surface2);color:var(--brand)}.health-card span,.health-card strong,.health-card small{display:block}.health-card span{font-size:11px;color:var(--muted)}.health-card strong{font-size:13px;margin:3px 0}.health-card small{font-size:10px;color:var(--muted);white-space:nowrap}.health-state{position:absolute;right:12px;top:12px;font-size:10px}.healthy .health-state{color:var(--success)}.warning .health-state{color:var(--warning)}.critical .health-state{color:var(--danger)}.pilot-main-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(300px,.8fr);gap:18px}.check-count{font-size:20px;color:var(--brand)}.pilot-checklist{margin:0 -5px}.pilot-check{display:grid;grid-template-columns:36px 1fr auto 12px;gap:11px;align-items:center;padding:11px 5px;border-top:1px solid var(--line)}.pilot-check:first-child{border-top:0}.check-toggle{width:30px;height:30px;border:2px solid var(--line);border-radius:9px;background:var(--surface);color:var(--muted)}.pilot-check.complete .check-toggle{border-color:var(--success);background:var(--success);color:#fff}.check-link{border:0;background:none;color:var(--text);text-align:left;padding:0}.check-link strong,.check-link span{display:block}.check-link span{font-size:11px;color:var(--muted);margin-top:3px}.check-status{font-size:10px;font-weight:700;color:var(--warning);background:#fff4dd;padding:5px 8px;border-radius:999px}.complete .check-status{color:var(--success);background:#e5f7ef}.pilot-check>i{font-size:10px;color:var(--muted)}.pilot-side-stack{display:grid;gap:18px;align-content:start}.validation-panel h3{margin:5px 0}.validation-panel>p{color:var(--muted);margin:0 0 16px}.validation-panel>.primary-btn,.validation-panel>.secondary-btn{width:100%;margin-top:8px}.validation-result{display:flex;gap:10px;background:var(--surface2);border-radius:11px;padding:12px;margin-top:14px}.validation-result>i{color:var(--brand);margin-top:2px}.validation-result strong,.validation-result span{display:block}.validation-result span{font-size:10px;color:var(--muted)}.validation-result span strong{font-size:12px;color:var(--text);margin-bottom:3px}.feedback-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.feedback-stats button{border:1px solid var(--line);background:var(--surface2);color:var(--text);border-radius:11px;padding:12px 6px}.feedback-stats i,.feedback-stats strong,.feedback-stats span{display:block}.feedback-stats i{color:var(--brand);margin-bottom:7px}.feedback-stats strong{font-size:20px}.feedback-stats span{font-size:9px;color:var(--muted);margin-top:3px}.activity-feed{display:grid;grid-template-columns:repeat(4,1fr);gap:0}.activity-feed article{display:grid;grid-template-columns:36px 1fr;gap:10px;padding:5px 16px;border-left:1px solid var(--line)}.activity-feed article:first-child{border-left:0;padding-left:0}.activity-icon{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:#e8f2fa;color:var(--brand)}.activity-icon.success{background:#e5f7ef;color:var(--success)}.activity-feed strong,.activity-feed span,.activity-feed time{display:block}.activity-feed strong{font-size:11px}.activity-feed span,.activity-feed time{font-size:9px;color:var(--muted);margin-top:3px}.activity-feed time{grid-column:2}.launch-panel{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:22px;padding:26px 30px;border-radius:18px;color:#fff;background:linear-gradient(115deg,#571e29,#923446);box-shadow:0 16px 35px rgba(98,27,40,.18)}.launch-panel.ready{background:linear-gradient(115deg,#174b3b,#16845b)}.launch-mark{width:60px;height:60px;border-radius:16px;display:grid;place-items:center;font-size:24px;background:rgba(255,255,255,.12)}.launch-copy .eyebrow{color:#f0b7c0}.launch-panel.ready .eyebrow{color:#b9ead9}.launch-copy h2{font-size:25px;margin:4px 0}.launch-copy p{color:#f2ccd3;margin:0 0 10px}.launch-panel.ready p{color:#cceadd}.launch-reasons{display:flex;gap:9px;flex-wrap:wrap}.launch-reasons span{font-size:10px;padding:5px 8px;border-radius:999px;background:rgba(255,255,255,.1)}.launch-reasons i{margin-right:5px}.approve-btn{border:0;border-radius:11px;padding:13px 17px;background:#fff;color:#6f2533;font-weight:700}.approve-btn:disabled{opacity:.42;cursor:not-allowed}.launch-panel.ready .approve-btn{color:#176247}
@media(max-width:1200px){.health-grid{grid-template-columns:repeat(2,1fr)}.activity-feed{grid-template-columns:1fr 1fr;row-gap:18px}.activity-feed article:nth-child(3){border-left:0;padding-left:0}}
@media(max-width:900px){.pilot-hero{align-items:flex-start;flex-direction:column}.readiness-wrap{width:100%;min-width:0}.pilot-main-grid{grid-template-columns:1fr}.launch-panel{grid-template-columns:auto 1fr}.approve-btn{grid-column:1/-1;width:100%}}
@media(max-width:620px){.pilot-hero{padding:24px}.readiness-wrap{align-items:center}.readiness-gauge{width:120px;height:120px}.health-grid,.activity-feed{grid-template-columns:1fr}.activity-feed article,.activity-feed article:nth-child(3){border-left:0;padding:10px 0;border-top:1px solid var(--line)}.activity-feed article:first-child{border-top:0}.pilot-check{grid-template-columns:36px 1fr 12px}.check-status{display:none}.launch-panel{grid-template-columns:1fr;padding:23px}.launch-mark{width:50px;height:50px}.approve-btn{grid-column:auto}}
.check-link strong em{font-style:normal;font-size:9px;color:var(--muted);margin-left:7px}.health-summary.needs-attention{color:var(--warning)}.live-data-pill{font-size:10px;font-weight:700;color:var(--success);background:#e5f7ef;padding:6px 9px;border-radius:999px}.live-data-pill i{margin-right:4px}.activity-empty{color:var(--muted);font-size:12px}.dark .live-data-pill{background:#173c2a;color:#a9e1bd}
.pilot-ops-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(330px,.8fr);gap:18px}.feedback-filter-row{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:12px}.feedback-filter{border:1px solid var(--line);background:var(--surface2);color:var(--muted);border-radius:999px;padding:7px 10px;font-size:10px}.feedback-filter.active{background:var(--brand);border-color:var(--brand);color:#fff}.feedback-filter strong{margin-left:4px}.feedback-queue{display:grid}.feedback-item{display:grid;grid-template-columns:1fr auto;align-items:center;gap:12px;padding:12px 0;border-top:1px solid var(--line)}.feedback-item:first-child{border-top:0}.feedback-main{display:grid;grid-template-columns:84px 1fr;gap:12px;align-items:start;border:0;background:none;color:var(--text);text-align:left;padding:0}.feedback-main p{margin:3px 0;color:var(--muted);font-size:11px}.feedback-main small{color:var(--muted);font-size:9px}.feedback-type,.priority-pill{display:inline-flex;width:max-content;border-radius:999px;padding:5px 8px;font-size:9px;font-weight:800}.feedback-type.bug{background:#feecee;color:var(--danger)}.feedback-type.suggestion{background:#fff3db;color:#9a6400}.feedback-type.enhancement{background:#e8f2fa;color:var(--brand)}.feedback-control{display:flex;align-items:center;gap:8px}.feedback-control select{min-width:105px;padding:7px;font-size:10px}.priority-pill.high{background:#feecee;color:var(--danger)}.priority-pill.medium{background:#fff3db;color:#9a6400}.priority-pill.low{background:var(--surface2);color:var(--muted)}.audit-count{font-size:10px;color:var(--muted);background:var(--surface2);padding:6px 9px;border-radius:999px}.audit-list{display:grid;max-height:420px;overflow:auto}.audit-list article{display:grid;grid-template-columns:34px 1fr;gap:10px;padding:11px 0;border-top:1px solid var(--line)}.audit-list article:first-child{border-top:0}.audit-dot{width:31px;height:31px;border-radius:9px;display:grid;place-items:center;background:#e8f2fa;color:var(--brand);font-size:10px}.audit-dot.deleted{background:#feecee;color:var(--danger)}.audit-dot.created{background:#e5f7ef;color:var(--success)}.audit-list strong,.audit-list span,.audit-list small{display:block}.audit-list strong{font-size:11px}.audit-list span{font-size:10px;color:var(--muted);margin-top:2px}.audit-list small{font-size:8px;color:var(--muted);margin-top:4px}.audit-panel>.secondary-btn{width:100%;margin-top:12px}textarea{width:100%;border:1px solid var(--line);background:var(--surface);color:var(--text);border-radius:9px;padding:11px;font:inherit;resize:vertical}
@media(max-width:1000px){.pilot-ops-grid{grid-template-columns:1fr}}@media(max-width:620px){.feedback-item{grid-template-columns:1fr}.feedback-main{grid-template-columns:1fr}.feedback-control{justify-content:space-between}}
.row-actions{display:flex;gap:7px;align-items:center}.remove-icon{color:var(--danger);border-color:#efcbd0}.remove-icon:hover{background:#feecee;border-color:var(--danger)}.danger-outline-btn{border:1px solid #efcbd0;background:var(--surface);color:var(--danger);border-radius:9px;padding:10px 14px}.remove-confirm,.removal-complete{text-align:center}.remove-warning-icon,.success-mark{width:64px;height:64px;border-radius:18px;display:grid;place-items:center;margin:0 auto 16px;font-size:25px}.remove-warning-icon{background:#feecee;color:var(--danger)}.success-mark{background:#e5f7ef;color:var(--success)}.remove-confirm h3,.removal-complete h3{font-size:24px;margin:7px 0}.remove-confirm>p,.removal-complete>p{max-width:570px;margin:0 auto 18px;color:var(--muted);line-height:1.55}.removal-impact{display:grid;grid-template-columns:repeat(4,1fr);gap:9px;margin:18px 0}.removal-impact.three{grid-template-columns:repeat(3,1fr)}.removal-impact div{padding:13px;background:var(--surface2);border:1px solid var(--line);border-radius:11px}.removal-impact strong,.removal-impact span{display:block}.removal-impact strong{font-size:21px}.removal-impact span{font-size:9px;color:var(--muted);margin-top:3px}.remove-safety{display:flex;gap:11px;align-items:center;text-align:left;padding:13px 15px;background:#eaf4fb;border:1px solid #cfe3f1;border-radius:11px;margin-bottom:18px}.remove-safety>i{color:var(--brand);font-size:18px}.remove-safety strong,.remove-safety span{display:block}.remove-safety span{font-size:10px;color:var(--muted)}.remove-safety span strong{font-size:12px;color:var(--text);margin-bottom:2px}.confirm-remove-btn{border:0;background:var(--danger);color:#fff;border-radius:9px;padding:10px 14px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.dark .remove-safety{background:#162c3d;border-color:#27465b}@media(max-width:620px){.removal-impact,.removal-impact.three{grid-template-columns:1fr 1fr}.remove-confirm .form-actions,.removal-complete .form-actions{flex-direction:column-reverse}.remove-confirm .form-actions button,.removal-complete .form-actions button{width:100%}}